EdR currently manages more than 40,000 beds of purpose-built collegiate housing for us and third- party clients such as investors and universities. We have the unique ability to balance owner objectives with the missions of the universities we serve. Our unrelenting focus on the student as our customer has enabled us to continually update properties and operations and refine our management and residence life services since 1964. Our residents thrive in environments that combine the best of both living and learning worlds.
Our qualified and trained management team offers each client a comprehensive package of support services, including:
- Marketing and leasing
- Financial reporting & analysis
- Comprehensive accounting
- Risk management
- Facility maintenance
- People power
- Information technology
- Student development
- Residence life
Our approach creates outstanding results for the university, ownership groups, stakeholders, students and parents, while simultaneously maximizing institutional effectiveness. You have the benefit of working with a team of committed professionals who listen to your needs, understand your goals and then build a strategy and platform totally grounded in the principles of continuous feedback, open communication and trust.
Our Property Management team offers many proprietary programs to help our team manage our communities. PILOT (Property Impact on Leasing and Occupancy Targets) is a sophisticated, fully automated, web-based system developed to monitor the implementation of the marketing and operations plan. PILOT provides real-time information for our management and marketing teams. The information allows us to:
- Monitor student traffic and manage contacts
- Follow-up with student and parent prospects
- Measure marketing plan implementation and effectiveness
- Track velocity and rate growth statistics by floor plan
- Generate future rent roll to assist in forecasting
SOAR (Scoring Opportunities and Recognition) uses a complex but easy to understand system of surveys to assess:
- Prospective resident’s leasing experience
- Move-in experience and satisfaction
- Parent experience and satisfaction
- Overall resident satisfaction levels including future housing plans
- Management client satisfaction surveys
Results are compiled and the findings are reviewed and used to continually upgrade programs and services.
The principle goals of EdR’s Residence Life program are ongoing support of the institution’s academic mission, community-building and keeping students connected to the campus. Our Resident Assistant (RA) and Community Assistant (CA) programs facilitate an atmosphere conducive for residents to study and learn, develop relationships with faculty, staff and peers and encourage involvement in campus activities and leadership opportunities. Our Residence Life program develops and maintains a socially and educationally engaging environment for a diverse population.
EdR created a Student Affairs Advisory Board (SAAB) in the fall of 2006. Comprising seasoned student- affairs professionals, the board meets to discuss and advise EdR on higher education trends. SAAB members come from campuses with which we work and from markets where we have communities.